Warranty

At Stairage®, we are committed to providing you with high-quality, durable products designed to last. To ensure that you have peace of mind with every purchase, we offer a 1-year warranty on all of our products.

What’s Covered by Our Warranty?

Our 1-year warranty covers defects in materials and workmanship. If your Stairage® product is found to have a manufacturing defect within one year of purchase, we will offer a repair or replacement, at our discretion, free of charge.

This warranty is valid only for the original purchaser and is not transferable.

What is Not Covered?

Please note that our warranty does not cover:

  • Damage caused by improper use, misuse, or abuse of the product.

  • Damage from accidents, such as drops or falls.

  • Damage caused by non-compliance with the care and maintenance instructions provided in the product manual.

  • Cosmetic damage such as scratches, dents, or discoloration.

  • Normal wear and tear over time.

How to File a Warranty Claim

If you believe your product is covered by the warranty, please follow these steps to file a claim:

  1. Contact Us: Reach out to our customer support team at Stairage@outlook.com  or call +39 332 643 0281.

  2. Provide Proof of Purchase: To validate your warranty, please provide a copy of your receipt or order confirmation.

  3. Describe the Issue: Share a detailed description of the problem with your product. If possible, include photos or videos to help us understand the issue.

  4. Return Instructions: If necessary, we will provide you with return instructions. You may be required to send the product back to us for inspection.

Warranty Process

Once we receive your warranty claim, we will assess the situation. If the product is deemed defective and covered by our warranty, we will either repair or replace the product at no additional cost to you. If a replacement is needed, we will ship the new item to you at no charge.

Please note that you may be responsible for return shipping costs if the product is not found to be defective or covered by the warranty.

Warranty Exclusions

This warranty does not cover damages resulting from:

  • Unauthorized modifications or repairs to the product.

  • Use of the product for purposes other than its intended purpose.

  • Negligence or failure to follow the included product instructions.

Warranty Limitations

Our warranty is limited to repair or replacement of the product. We are not responsible for any incidental or consequential damages, such as personal injury, loss of use, or loss of data, related to the use of the product.

Contact Us

If you have any questions or need to file a warranty claim, please don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure you have the best experience with Stairage®.

  • Email: Stairage@outlook.com

  • Phone: +39 332 643 0281

  • Adress: Salita Castagneto di Isorelle, N. 1, Int. 6, 16010 Savignone Genoa, Italy

Thank you for choosing Stairage®. We appreciate your trust in our products!