FAQs

Welcome to the Stairage® FAQ page! Below, you’ll find answers to the most common questions about our products, orders, shipping, and more. If you can’t find the information you need, feel free to get in touch with us!

1. How do I assemble the Stairage® stair trainer?

The Stairage® stair trainer is easy to assemble. Every purchase includes step-by-step assembly instructions to guide you through the process. If you prefer, we also have video tutorials available on our website to help you set it up with ease.

2. How do I clean and maintain the Stairage® stair trainer?

To keep your Stairage® stair trainer in top condition:

  • Wipe it down with a damp cloth after each use to remove sweat and dirt.

  • Periodically check the screws and bolts to ensure they are tight.

  • Store it in a dry, cool place to prevent any damage.

3. What is your return policy?

We offer a hassle-free return policy. If for any reason you are not satisfied with your purchase, you can return the product within 30 days for a full refund. Please check our [Return & Exchange Policy] page for full details on the process.

4. Do you ship internationally?

Yes! We offer free shipping on all orders, worldwide. No matter where you are located, you can enjoy the benefits of Stairage® products without worrying about additional shipping costs. Please note that delivery times may vary depending on your location.

5. How long does shipping take?

  • Domestic orders: Typically arrive within 7 - 14 business days.

  • International orders: May take longer depending on the destination country.

You will receive a tracking number via email once your order has been dispatched so you can follow its journey.

6. Can I track my order?

Yes! Once your order has shipped, we will send you a tracking number. You can use this number to track your order on our website or through the shipping carrier's site.

7. How can I contact customer support?

If you have any questions or need assistance, our friendly customer support team is here to help. You can reach us by:

  • Email: Stairage@oulook.com

  • Phone: +39 332 643 0281

  • Adress: Salita Castagneto di Isorelle, N. 1, Int. 6, 16010 Savignone Genoa, Italy

We aim to respond to all inquiries within 24 hours during business days.

8. Do you offer a warranty on your products?

Yes! All Stairage® products come with a 1 -year warranty covering any defects in materials or craftsmanship. If you experience any issues with your product, please contact us, and we’ll be happy to assist you.